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TMG offers a suite of Professional Services to meet your current and future
business needs.
Carrier Management
With cutbacks and layoffs many businesses are finding it difficult to balance
managing their networks with managing carrier relationships. For the same
reasons carriers are requiring customers to take more responsibility for moves,
adds, changes, ordering new services, managing service issues, and
managing billing errors. Carrier customer service organizations are either
shrinking or being outsourced to companies more focused on meeting metrics
than diagnosing and fixing your network problems. Let us manage your carriers
for you. It will save you time and money. With account teams constantly under
heavy churn, the need to have a stable team to manage your carrier
relationships and technology needs becomes paramount.
Contract Negotiation
If you don’t know the answers to TMG's Top 10 Things to Know About Telecom
Contracts you could be costing your company thousands of dollars. We
understand how carriers put together rate plans and pricing for voice and data
services. There are several ways to gain higher discounts and lower prices. We
know where there is room for negotiation on pricing, terms and conditions, and
SLA’s. Let us manage your contract negotiations to ensure that you get the best
value for your money.
RFP / RFI Process Management
Developing RFPs and RFIs takes lots of time away from daily operations and
projects. Let us manage the process on your behalf thereby allowing you to
focus on running your business. We have experience on both sides of the
RFP/RFI process. We can help you identify areas of key importance to your
business and address them in the process. Avoid the confusing responses and
pricing to make sure you are getting a true apples-to-apples comparison
between providers. Many carriers leave out components to make you think you
are getting the lowest price.
Carrier Billing/Service Audits and Management (Voice and Data)
Industry studies have shown that >80% of voice and data bills have errors where
customers are being overcharged. Understanding the bill can be challenging. It’
s challenging to us even though we have been trained by the carriers to review
and understand billing. Many customers find it hard to match contracted rates
and services with the actual billing. Most of the time they don’t match. We can
help you identify billing errors, work with the carrier to resolve them, and get the
credits you are due. Getting your credits for billing errors can be a lengthy
process. It can take anywhere from 1 month to several years to get it all
straightened out. Let us manage the process on your behalf and allow you to
run your business.
Network Installation Project Management
Finding time to manage the M/A/C/D process, order numbers, new circuit
orders, technical specs, local contact information, and due dates can be
challenging in today’s environment. Let us manage these processes on your
behalf. Many customers spend hours on hold during the test and turn up
process waiting to talk to technicians. That’s hours of wasted productivity time.
We understand the key areas of the processes that can delay your orders and
cause you to miss critical installation dates. We can place the orders, track
them, document the information, and work to ensure on-time delivery of network
services. Many carriers quote unrealistic dates because they know that you will
not cancel an order 2/3 of the way through the process.
| Professional Services |
| INFORMATION info@techmg.com SALES sales@techmg.com SUPPORT support@techmg.com |
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| TMG 3330 Cobb Pkwy, Suite 17 Acworth, GA 30101 Phone: (877) 864-3276 |
(877) 864-3276
TECHNOLOGY MANAGEMENT GROUP
Integrated Next-Generation Solutions for Business